Bank transfers are confirmed within 1 business day. You will see the order status change to "Payment Confirmed" in My Orders once it clears.
We accept major credit cards, PayPal, and direct bank transfer at checkout.
Orders can be modified within 1 hour of purchase. After that, please contact customer support and we will do our best to help before it ships.
Returns are accepted within 7 days of delivery, provided the product is unused and in its original packaging.
If the return is due to a defect or our error, PetByPet covers return shipping. For simple change-of-mind returns, the customer covers the cost.
Yes — orders can be cancelled free of charge any time before the "Shipped" status appears in My Orders.
Address changes are possible until the order enters processing. Contact customer support as soon as possible with your order number.
Currently we ship within the country only. International shipping is on our roadmap — sign up for the newsletter for updates.
Please use the Store Entry Inquiry form under Inquiry, and our business team will follow up within 3 business days.
